Account Manager

Account Manager Contexte Brussels, Belgium € 50,000 - € 55,000 per year About the role At contexte , an Account Manager (AM) owns a portfolio of several customer accounts. They handle onboarding, training, renewals, customer retention, daily support, and account growth . As the main customer point of contact, the AM deeply understands customer needs, builds relevant solutions , and ensures customer satisfaction . They also deal with all related administrative tasks. The EU AM is part of the EU squad, reporting to the Chief Sales Officer. Job Role Account Management: Onboard and train new customers transferred from Account Executives; Maintain and build strong relationships with existing customers; Understand customer needs and objectives to recommend/build suitable solutions; Provide regular and personalized account monitoring; Ensure customer satisfaction and manage expectations throughout projects; Address and resolve customer enquiries. Contract Renewal: Identify contract renewal and offer update opportunities; Negotiate and finalize contract renewal terms; Work closely with internal teams (AE, Rev Ops, KA) to prepare and propose attractive and competitive offers; Retrieve purchase orders. Business development: Create account maps and customer personas; Spot opportunities for cross-selling and up-selling; Create and deliver customized sales proposals; Participate in (and help organize) in-person events for Brussels-based audience. Project management: Coordinate projects effectively across editorial, product, marketing, and communications teams; Ensure projects are delivered on time and within budget. Analysis and Reporting: Assess campaign and project performance; Recommend continuous improvements based on customer feedback and observed results; Proactively adapt the AM business in France to the specific dynamics of the European market, with a particular focus on Brussels. Internal Collaboration: Coordinate with internal teams, including Sales, Communication, Marketing, and Product, to ensure a cohesive and effective response to customer needs; Co-develop the squad’s operational organization in collaboration with the Sales Director and team members; Gather and communicate customer feedback to product development teams to improve the company’s offerings; Participate actively in internal working groups and company-wide initiatives. Preferred experience Education and Experience: Hold a 3- to 5-year higher education degree in business, marketing, communications, or an equivalent field; Have a minimum of 3 years of experience in account management, ideally in the media sector. A minimum of 2 years of sales experience is a requirement; Possessing knowledge of the Brussels PA environment is a real advantage. Technical Skills: Be proficient in CRM tools and Notion. Experience in Salesforce is a plus. Apply Now Don't forget to mention EuroBrussels when applying. Share this Job